But again that's Sony BMG, the music subsidiary. The rootkit was not created by Sony, the electronics company nor the software company. It was created by First4Internet, some labels made the mistake of licensing First4Internet's DRM when such DRM was starting to take off. RCA records did the same with MediaMax which also installed without user consent. When BMG and Sony merged they kept most of the separate outsourced DRM schemes that each particular label used, not use their in-house DRM at all.

There is no excusing Sony BMG nor the response from the digital subsidiary head (most likely itself a result of ignorance) but like I said, I care not for the music/movie industry.