sorry to hear that you´ve been having some issues with your N9...I´d instantly flash the FW myself and see what´s going on instead of sending the phone to Nokia Care, you can find countless threads on how to do it properly on this forum...I´m pretty sure if you had a "normally" working N9 out of the box you´d never put down such "sad story"...the N9 is by far the best thing from Nokia in years, highly tweakable and adjustable to your own needs and of anything available on the smartphone market at the moment, there simply isn´t any proper substitute...