I feel for you OP.

The guides that everyone here are referring to are very informative and for those of us in countries where the N9 was not released are complete life savers.

However you appear to be in an officially supported country and should NOT have to resort to these or the comunitities help for a faulty device. I would raise a complaint if I was in your position and take it above the heads of the incompetants of Nokia support (in your area).

That said though, you may already have guessed that their are some very helpful people here and also feel free to have a nosie at the guides as you may still need their help at somepoint.

One way or another, I hope things get sorted for you