Nokia's reply (surprise, surprise... and to think they want the US to be part of their market strategy - oh and here is a link to the Nokia N9 for business on the Nokia USA site... http://www.nokia.com/us-en/products/...or-business/):

Thank you for emailing the Nokia USA Careline.

In response to your concern, as much as we would like to assist you on your inquiry, we would like to inform you that the Nokia N9 is not marketed in the US. In line with this, issues regarding this device are beyond our support.

Moreover, you may try to get in touch with your point of purchase. Also, you may visit the following links below for further assistance:

http://www.nokia.com.au
http://swipe.nokia.com.sg/support/
http://www.youtube.com/user/NokiaSupportVideos