for one. I replace maybe 3 iphone 4 and 4s screens per week so they're not that tank like. Also, I have delt with apple customer support. I was recently tasked with integrating mac book pro retina displays into our active directory environment at work. It wasnt fun... anyway, there was a issue with some of the file shares and I reached out to apple. They were clueless. ofcourse they would claim it's because its a windows environment blaka blaka they can't really help cause it isn't mac. I ended up fixing the probon my own so... support not so much. Unless I want to know something simp0le like syncing with iTunes I don't think to much of their support. I think apple is a great phone for the average user. I am not the average user. I actually used ALL the bells and whistles the n900 was equipped with with to include some ameture pin testing. Apple UI is old to me. I want something new and innovative. I new way to interact with the device.. in fact a device that interacts with me. Nokia has always pushed that very same envelope so it seemed like the next logical step.