Cue, The burning platform memo surfaced in February 2011 which would fall under half of the Q1, 2011 graph...Seeing that you can see there is a drop from mid Q4 2010 onwards so the Elop effect's time-line was deliberately put at the peak of Q4 2010 to prove the effect which is factually untrue (1) when the memo didn't surface till 08/02/2011. Also i don't believe the memo could have spread globally within weeks to consumers who suddenly avoided Symbian (2)