This! This is EXACTLY right.

For years I kept trying to hammer in the point that Nokia wasn't taking care of customers, too. Between intentionally designing open-core software with intentional obsolescence to make sure you bought the newer device just to get the next OS and software support, all the way to neglecting to have physical presence (even at least kiosks) in stores so people can return defective products for immediate replacement without shipping off their device for who-knows-how-long and possibly not even getting the same MODEL of device back (surprise!). The LEAST they could have done is make replacement parts available--even the STYLUS for these things weren't available as replacements! That could have been an EASY way go get revenue that customers won't mind paying for. Idiots. It doesn't seem like the contemptuous attitude toward customers at Nokia have changed, despite the new CEO.

Even at their worst, most other manufacturers have far surprised Nokia in every way, including all of the elements I've pointed out--far, far better support has been had by me and people around me from ANYONE else since switching to Android: Verizon, Amazon, Motorola, Samsung, Asus, etc. This goes a long way.

The point about Microsoft that is important to note, as well, is that Microsoft's domination in the 90's was a result of locking in customers into their ecosystem while trying not to be obvious about it, generally. Apple's been trying to do the same but far less clandestine about it. Thankfully, Google doesn't lock you in at all and welcomes you to leave anytime you please and lets you export your information to take with you and provides a fully-operational open-source version of their platform without the horrible crippling that Nokia made sure Maemo had.

Microsoft is rapidly losing its hold on the market-share now.
http://blogs.wsj.com/digits/2012/10/...s-8-forrester/

And Apple is described as 'seething' that people are replacing their own first-party apps on iPhones with Google's own software:
http://www.businessinsider.com/googl...orking-2012-12

There's something to be said for listening to customers and giving them what they want. If Nokia wants to rise back up to relevance and success, it needs to stop pretending it knows what the customer wants and only needs to do the barest legal minimum to support the people who paid money for their products and services. That was never good enough. Nokia's original success was based on making what consumers wanted and then they eventually got too big and arrogant and lost their way.

The Lumia phones aren't impressing anybody and they STILL haven't managed to make themselves stand out from any other phone manufacturer. The CEO is a self-destructive idiot (I've long suspected that he might very well be clinically stupid... go on, ask me how! I'll LOVE to explain why I think so based on his record) that Osbourned his company out of the top-spot and very nearly into the bottom spot in the course of more than a year, just less than two). Nokia STOPPED doing anything that could possibly make them unique in any way (Maemo, MeeGo, Symbian, etc.)--even Samsung makes a pretty big deal of TouchWiz on Android and even has their own whole Bada platform which, appropriately, is STILL outselling Nokia's current offerings despite these silly recent articles about how the Lumias are selling out. Not to mention the release of control ALTOGETHER over the OS that runs on their own devices. Even the Android-based phones can choose how they want their device to run/look (once again, let's talk Samsung's TouchWiz or even more impressively, the entire Samsung Galaxy S3's extensive features) and have every opportunity for improving the OS. I'm pretty certain that even Microsoft's deal with Nokia on customization doesn't go THAT far--at least it certainly hasn't turned out that way. The list goes on.

Here's an important question Nokia or anybody that likes the company should answer:
Is there something Nokia is better at doing than any other cell phone manufacturer anymore in 2013? I'm genuinely, objectively curious.

Ultimately, I no longer care if they die out--there are other companies out there doing what I had wanted Nokia to do when Nokia was ahead of the game and they ignored us. It's just business and I'm voting with my dollars. It's a shame and many missed opportunities that Nokia didn't even bother to try to pay attention to opinions and campaign for our free-market votes. Let's see if they'll even try before they disappear or get swallowed up.

You made one error... NONE of the successes were ever a mobile OS (noticed you mentioned Windows 7, but not Windows Phone 7).

Speaking of historical:


But with so many to choose from you couldn't find one to citation your points, and then criticized someone else for it? That's irony.

The irony continues. After complaining that they didn't provide any links, you replied to a post that included a link with a long, long rant that lacked a single reference to anything you rambled on about. I'll concede that you're not a troll, you're simply flaim-baiting.

Oh man! Do you remember that time when there was a genuine attempt here to try to recruit him to promote Lumia and how that horribly backfired and they stepped away carefully?