MikeC (or anyone else in the UK) - did your problem end up resolved? I had a similar experience, and made about 25 phone calls before eventually it was picked up by a service centre called Communicaid. But that was a month ago, and when I call Communicaid, they just say they'll chase it up, but nothing happens. There seems to be no-one at Nokia to complain to who will chase it up on my behalf. Any tips anyone on finding help at Nokia?