(Banner, sorry if I come off rude, that's the problem with text.)

Actually being unhappy is unrealistic. You're an early adapter. Do you think the PC worked as well as it does now when it first came out? Part of getting in early means you know there are going to be problems. It also means that you try to help fix it, not just rant about how it doesn't work the way you want.

Things are going to break, especially with updates, and things are going to cause headaches (I thought everyone would be used to that with Microsoft products (that was more of a dig at the whole software industry because microsoft isn't the only one that has that problem, they're just the biggest kid on the block so they get noticed more)). You need to work with the vendor by filing bug fixes or giving more information on said bugs. Even then, things aren't fixed overnight (regardless of the of the perception given by most Open Source Projects).

As for this thing called service, you haven't been paying attention customer service in the US is dead. It's been out-sourced to off shore companies, because the corporate masters want to see larger profits. Even then, when you go to places you expect to have decent service like restaurants, you get crap service, because the people work for tips, are over worked, get paid something like 2.25/hr (which is considered minimum wage because of the tips). So after dealing with overly demanding customers who tip lightly why should they be happy and ready to help at the drop of a hat. People love to ***** about the lack of customer service, but most don't understand what is required to make it better, and when they do, they don't want to because it means spending more money.

As for the email, why not try it with wifi if the bt isn't working? You can also always down grade to the old version of the OS (it's still on the nokiausa.com page the last I looked).

Why don't you want to root your device? Doing so give you the ability to do more, it gives you access to config it better, and customize.