Good lord, what a debacle. I'm sorry you guys are going through that... just remember, don't take it out on the droids at the end of the phone. There's about 5 layers between them and the people who call the shots. So what did end up happening? (I'm a Canadian who drove to Michigan to snag a 770 at CompuStar or whatever the hell it was, my support options are going to be next to nil)