I think you are totally wrong here. Communication with it's customers is not easy, its a damn hard crowd to please. But as a vendor it's crucial. To me jolla has an opportunity to do it in an unlike way, since they are small and like to be close to it's "community". To create an official account at TMO, XDA, Nokia forum and/or a few others they could quite easily reach a large effort of users. It' would give them a direct channel to lots of potential customers an I'm sure it would also give them respect which would end up in real sales. I'm not talking about support here, it's more about information channels where they can post stuff so users now they exists(AND CARES for the endusers, more than just a lame press-release).

It's not up to any community, forum or user to take contact with jolla. It's up to jolla to connect to the reality, communities and ultimately the end users, TMO is just a reflection of the end users, so if jolla will sell the phone to real people, and not a select few 'nerds'. they batter shape up the message and do it fast, because the endusers are not always nice and throwing money and good words at you.