Thread: Nightmare and torment (waiting game again)
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sjgadsby is offline sjgadsby
2008-01-31 , 13:50
Posts: 5,335 | Thanked: 8,187 times | Joined on Mar 2007 @ Pennsylvania, USA
#22
Originally Posted by RogerS View Post
But I'm already bracing myself for the "OK, who's going to accept responsibility for replacing this device" discussion with the shipper and deliverer.
Talk to customer service at the vendor. If FedEx has already done a trace and failed to locate the shipment, the vendor should then claim reimbursement from FedEx for the lost item and send you a new N810.

My wife works for a company that ships exclusively with FedEx, and this sort of thing is routine.