Friday, Feb 1

After my third phone call with Fedex, I asked "Are you done? What do I do?" And I got the answer that the shipper should put in for reimbursement.

So yesterday morning, I did call LetsTalk.com, explained the situation to their rep, who said she would check with Fedex and then have a supervisor call me back that morning. (Um, never called, of course. As if I were expecting it.)

And so I called again today, went through exactly the same process, even down to the "I have to get a supervisor to handle this" when I interjected "You know, I've only called you because Fedex said they were done with the trace and I should put in for reimbursement."

That seemed to be just the right thing to say. The LetsTalk rep called Fedex right then and there — conferencing me in — and the apologetic Fedex rep who answered said they would be sending the driver back to leave a note at the house where the delivery was made but that LetsTalk should definitely ship another unit and put in for reimbursement. (Unspoken was the alternate scenario: "And if we find the package, we'll ship it back and settle up again.")

Right outcome. So now I've got a Monday or possibly Tuesday delivery.

I'll wait to celebrate 'til I get the package.