Same for me, although I have different problem with payment. I emailed "sales" first, as that was the email given together with my payment error message and on Monday (after reading dos1's reply to my post in this very thread) forwarded the same email to "info" adding apologies for spamming and double message. That's quite frustrating, as in the meantime I already got the system-generated automatic email with information that my order will be cancelled next few days (14 days after placing it) if I don't complete my payment. This is not big money and I can wait next few days to try placing my order again, neither it changes my mind about donating, but still it leaves quite unpleasant feeling (of course not about you, joerg_rw, only about the person responsible for emails with problem reports).