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mrsellout's Avatar
Posts: 889 | Thanked: 2,087 times | Joined on Sep 2010 @ Manchester
#57
Originally Posted by pycage View Post
I have a feeling that setting up a bug tracker is not worth the effort, if only a handful of users will ever bother to use a bug tracker. I've seen this with other projects, where the bug tracker soon withered.
There must be other ways to reach a majority of users, not a small minority of tech-savvy ones.

OK, OTOH, scraping forums and store comments for bugs might work as an interim solution, but this can't be the final solution.
Maybe a simple to use app, that users can use to report problems? With an integrated screenshot function maybe?
You can actually use the zen helpdesk to take a screencast and submit a request:
https://jolla.zendesk.com/anonymous_requests/new

I assumed this was for bugs. A public discussion can help filter out duplicate submissions and sometimes provide interim fixes, so isn't without merit.
 

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