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#28
Originally Posted by shallimus View Post
Gerbick, I admire your very even and calm response to the current state of things for non-EU people.
Thanks... trust me, patience is quite hard to muster when you have "ooh, shiny shiny" syndrome. But in my case, I have a definite schedule due to a slightly faulty device and a rather urgent need and a lack of knowing when. Once I make a purchase, I plan on doing so for a year in the least. Combined with my BB Dev Alpha B device and the Z10, I've gone 14 months on that platform and have only recently started to have technical issues that affect my daily operations.

For myself, I can handle waiting a while for Jolla. Good things come to those who wait, or so I hope. It's not the wait which gets me. What I very frustrating is the terrible [inconsistent where not just non-existent] communication from Jolla on this issue.
Glad you can wait! I mean that with sincerity because I look forward to the day that more and more people support and objectively review this device/OS. Only through our input they might make the very slight differences that might make it from a great product to a stellar product.

The way Jolla is communicating could be seen as a problem; however I'd say that equal amounts of patience is needed there. Not too many times have we, as a consumer/community member/online presence have been at the cusp of a release as now. Nokia had history by the time the N9 came out. We just happened to belong to a community that switched from Maemo to include MeeGo (ITT to TMO).

We can make an impact via our input and I genuinely think they're listening. But as it stands, they cannot talk a lot about deals and forward motion until it's a concrete thing. Jolla has become that company that will only tell you what's a done deal. And that, my friend, is refreshing.

But if you lack patience, it'll frustrate you. If you're in an area that they've yet to address... it'll frustrate you. I still can wish them the best and not stay in line. And to be honest, North America is not a priority for any company trying to launch a cellphone due to how screwed up our carrier system is - makes it unnecessarily difficult.

I got a form-letter response when I wrote to ask questions relevant to outside-Europe pre-orders. "Thank you for your interest in Jolla! You rock!" "Please stay tuned!" "No news for you!"
I hadn't even written, but a response is better than no response.

I have a PDF receipt which says I get a pre-order number, and yet I do not have a pre-order number and whoever replied to my e-mail didn't even bother addressing my questions. Right now it's a case of "I pre-ordered Jolla, handed over €40... and all I got was this lousy T-shirt".
I went with the 0€ package, so all I lost was the time it took to pre-purchase on day one. I can live with calling that "support" and showing interest.

Heh. Like I said, I don't mind waiting for something I really want, but some human communication from Jolla would be really good. I realise they don't have a lot of staff and they're very busy, but maybe a blanket blog/statement/e-mail/something to clarify what the future holds for the rest of us...
Give it time. They'll communicate to the rest of the world in the future. And I honestly think it'll be worth it. I truly do.

But circumstance has altered my timeline.
 

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