cool story bro
Sorta a big assumption that the DNA agent had been trained. That would have been my first question.
I work at Vodafone, and we don't get trainings either. We have to sell 'contracts' and we only have to know some 'basics'. Thats all that matters to them. Sell a contract and doesn't matter what phone...
Were you in Joensuu by chance? At least I as a wild customer got a demonstration at the central Joensuu DNA store from a Jolla owner with a poppy red OH, and subsequently bought one for myself
lol. BTW WTF is a "wild" customer?