Thread: The power on/off enigma..
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atleta is offline atleta
2008-02-08 , 11:43
Posts: 18 | Thanked: 0 times | Joined on Jan 2008 @ Hungary
#244
Originally Posted by CINY111 View Post
So, are you from nokia? do you mean nokia has known the problem and is trying to fix it? well, i hope they do fix it really quick!
Just click on that link that's in the post you have replied to and see it for yourself. I post it here again: https://bugs.maemo.org/show_bug.cgi?id=2673 . It has been posted to all of the previous two or three pages. (I actually canot really understand why it is easier to write a post instead of looking at a link, but there must be some reason as quite a few people do it ) The last message on that thread in the bugtracker was posted today:
------- Comment #33 from natalia.dobrovolskaya@nokia.com 2008-02-08 10:39 GMT+3 -------
(In reply to comment #32)
> I'm about to return my N800. So, before I do, any chance the patch that fixes
> this problem can be provided so I can make sure it works for me ?
>
Hi Johan, Let's wait next week. The fix in its way of providing for you. Thank
you for your patience.
Originally Posted by CINY111 View Post
I actually love this little device except for this really annoying problem. And I don't want to send it back and forth and try my luck again!
Hi, yes, the support guys seem to be quite useless. I had all this frustration about a month ago. I mailed both the US and the local (Hungarian) support. I ordered mine from the US and the Hungarian guys told me that they couldn't say anything because it is not sold here. But it really sounds lame as it is sold in the EU, so actually they do (have to) provide servicing here for the ones that are sold in the EU. And of course it sounds very lame that they don't have a unified problem database on their intranet. (They told me that only the service points had and that it was only local )

The US support team wrote me that they didn't know about the porblem, though I knew that quite a few guys from this forum had already complained to them. I sent the link of the forum, then later I saw a post here where it was told another user that they didn't know about it.

Actually the reason that it was really frustrating was that I tried the bug tracker first and the developers kept saying that it very probably wasn't a software problem and they couldn't reproduce it. Now if the developers can't reproduce a problem then it becomes important (at least to me) that Nokia recognizes it as a serious concern because then they have the chance to act. (Like sending defective devices to the developers for testing.) For the average user however it's most important that the customer (don't)care gus be well informed. For most of us waiting for a sw fix is more acceptable than sending back, waiting for a month and paying for the shipment.

However, we are lucky with the n8x0 and its open development model because we can get in touch with the developers directly so the ignorant customer (don't) care doesn't matter that much.