Sure they do. And it is very frustrating if you have a specific request that doesn't fall in line with their script.

Then again, Amazon and the likes have industry standard machines of order fulfillment too, which obviously - judging by the results - Jolla does not.

Maybe Jolla should do their comms on the level of their business too. It would, in my opinion, benefit them more than doing the large business comms while doing the small business work.

Emulating industry standard certainly isn't Unlike either.