I'm all for cutting some slack to Jolla given their size and efforts so far, but we have to stop excusing them for doing / not doing something that iOS and/or Android developers do / don't do. Most of us are sailing on jolla precisely because we are not happy with the current offer from the aforementioned. If I wanted an iOS or Android device I wouldn't have followed Jolla at all. Aren't they supposed to be, you know - unlike? I do think that any serious software product, and it doesn't get much more serious than a full-blown OS itself, needs to have a bug tracker accessible by its users. Nowadays it's not a rarity for software to completely overshadow the hardware in terms of complexity, down to the last transistor - thus, no matter how much people and time you devote to testing it will necessarily come out with a ton of bugs, and not just bugs that fit under a 'special use case' but some downright glaring. That's why you need to extend your bug tracking facilities all the way to the users of your software because both parties benefit in that process. Just because Apple and Google don't have such facilities in place, doesn't mean that Jolla shouldn't.