Thread: Jolla tracking numbers
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JulmaHerra is offline JulmaHerra
2013-12-18 , 16:54
Posts: 285 | Thanked: 1,900 times | Joined on Feb 2010
#1269
Originally Posted by epmt View Post
Mobiili magazine has managed an interview: http://mobiili.fi/2013/12/18/jolla-p...-myyntiintulo/ According to it the main delay was a order system related one.
It is as I suspected, if ordering system fails it becomes hard to follow initial plans.

I don't like the way Jolla's interviewee doesn't seem to take any responsibility for the woes, instead tries to make it sound like it is only about the impossibility of making everyone happy. I hope it is just the way the interview was cut, not his real intent.
Um... IMO he takes responsibility for problems, sentence about impossibility to please everybody was related to launch party for 450 preorderers as they received complaints about "why I was not invited!11!1" way before anybody even knew there would be problems with deliveries. There might be a hint of frustration about criticism that he maybe felt was unfair, but not arrogance or refusing responsibility.

I hope at least behind the scenes Jolla takes a good hard look at what the actual expectations of the majority of people are, and how in the end they weren't that unreasonable, and respond better next time.
I'm sure they will take this as a lesson. However, apart from communicating earlier that they have logistics problems that cause deliveries to be late, I don't think it was reasonable to demand them opening up everything about their logistics chain. **** already hit the fan and only relevant thing was (and still is) to get those phones out as quick as possible. There's more time for chit chat and philosophy about what is reasonable for community later since there really was absolutely no information and no way of communication that would have eased the frustration. Only delivered devices do that, so the only reasonable thing to do was to prioritize the deliveries above just about everything else.
 

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