Thread: Jolla tracking numbers
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epmt is offline epmt
2013-12-18 , 17:34
Posts: 98 | Thanked: 104 times | Joined on Dec 2013
#1274
Originally Posted by JulmaHerra View Post
And what do you think it would have helped if Apple had apologized a bit earlier? It would not have fixed their mapping software and it would not have ceased people to laugh at it. Jolla already admitted they had problems, they already apologized for it and even pointed out where the problem was, although not going into details. Apart from communicating these thing a bit late, there was nothing they could have done. Even if they had opened up their whole logistics chain down to every tiny detail, it would not have made any difference if it didn't contribute to effort of getting those devices out. Frustration would have been as great as it is today, only that we would have more details to rip apart for amusement - in addition of that chit chat time being wasted from actually handling deliveries.
Much of the frustration here has been not knowing what is going on. When people get information, any kind that feels solid, that buys time and goodwill. Had Jolla kept a blog or microblog about the progress of shipping, that would have tremendously lessened the frustration as people had a rough sense where their order was going. One suggestion was to report daily or every other day the percentage of shipping done. That kind of info gives a sense that something is happening, that the goal is getting nearer. Don't underestimate the damage silence does.

Also, if the breaking of the pre-order priority would have been explained, it might help sympathize.

Most importantly, open and solid communications builds a sense of involvement with the community. Now it seems like Jolla doesn't really care. Almost like they want a movement of followers, not a movement of partners.

Nobody asked Jolla to expose everything. Don't flaunt that straw man. There was a whole range of timely comms they could have done.
 

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