This is my first experience with FedEx. I hope it'll be my last. While it didn't even take them one day to get the phone from Finland to Austria, they are absolutely unable to deliver from Vienna to Vienna. They refused to leave it at my neighbors' as I asked them to yesterday ("personal delivery required, cannot trust neighbors") but left it with complete strangers today who I don't even know and who are not home. FedEx didn't even bother to call me about it, I only found out when I called their customer service. I never thought anything could beat DHL, but FedEx does.