Thread: Jolla tracking numbers
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epmt is offline epmt
2013-12-18 , 20:01
Posts: 98 | Thanked: 104 times | Joined on Dec 2013
#1306
Originally Posted by att View Post
Unfortunately I have seen this film before (some experience on this). Normally the most knowledgeable people of the case/problem are the people actually being busy of doing it. When they start communicating with "PR" people that time is away from the work. And when you get the "PR" people to actually write the message and doing the communication to outside you get the messages people here is complaining (general message for all, cut'n'paste, ...).

That doesn't mean that I disagree with you here but what I'm saying is that it's not easy and it causes other problems.
Sure, communications are hard.

Anyway, just to re-iterate my position:

The worst thing they could do is put PR people on the case. I think a big part of the problem so far is that they've tried to handle the situation like a big company PR machine would. In my opinion completely the wrong way for a company like Jolla.

No, not PR people. Put an entrepreneur on the case or similar headhoncho. Someone who knows, but in reality isn't picking orders all day long (and even if they were, them taking 10 minutes for an update every other day in reality doesn't slow anything down). Someone who can say more than just platitudes.

Be honest, be open enough - and most importantly, do so in time, not when it is already too late.