Doesn't look different to me. I feel I had so much patience with Jolla, but I'm close to say "it's enough". It's just depressing when EVERYONE get's their device, except for us non-EU countries. There never was a mention that we would be treat differently and now we're really "The Last Ones".

I never experienced something that bad in my hole online ordering/shipping experience (again I belong to one of the first to order that phone!) and if it wasn't Jolla, I'd have already written a huge customer complained.

I also can't figure out what issues Jolla has with delivieries to non-EU countries (despite different handling of VAT). Ordered already a lot from outside Switzerland and there never was a problem and delivery didn't take longer than within EU countries.

A simple email from Jolla about what the heck is going on with shippements to Switz/Norway would be nice...but no, nothing. Instead we lose a lot of time with checking status and shipment tracking (because we want/need to know and have the right to know when shippements arrive - it's not that we have nothing to do all day and sit around to wait for the FedEx guy). I'm at the point where I don't care anymore if the device arrives late - but I want to know a certain time frame. Is that to much to ask?

So far Jolla has been very, very closed in communication and customer support (especially compared to Nokia) - that needs to chance 180degrees in 2014 (else I'm very pessimistic for Jolla)!! I respect problems a start-up can have, appreciate the efforts of that very likeable team, but that silence (or should I even say ignorance?) Jolla has towards us goes to far - to much is to much.

Happily Sailfish OS doesn't seem to be the same big mess as their communication, shipping and customer care - that's good to know and still worth waiting for. I hope the device in my hands will erase the bad impression which starts to come up.

At least this is good news from Twitter: "Yes, in case of double VAT you will get it re-funded."