Exactly.
It is not a common fact, product support forums are run by third parties and original manufacturer is not showing any interest to provide users with first-hand on-line support, operating internet forums like internettablettalk or other.

This is a job of product manager at Nokia to setup internet on-line forum, nominate administrator, nominate some staff members to be on-line and do the right job for customers, tablet users, providing on-line support, giving on-line answers to any product relating question , writing FAQ.

Standard procedure provided by other manufacturers of embedded systems, devices, products in our days.