On December 27th I've sent a mail to care@jolla.com to return the phone.
To make use of your return policy I've asked for further
instructions on how to proceed. A Zendesk support ticket was opened and a reply on the 30th by Jolla asked for information like IMEI, name, address, etc.
All done and promptly answered by me.
With no further response on Jolla's side I asked for an update that is still not processed until today it seems.
The support request is still labeled
Anyone done this already and can help out how things are handled? Should I just send the package back to Finland, wait and hope?

Thank you!


This is no Thread for "I take it from you" or "What was your problem with the Phone to return" - this was posted in other threads already