No company pleases all customers all of the time, not even the almighty Apple. For instance, ask the folks on the QuickTime-VR mailing list how thrilled they are with the iPhone. Or ask the folks on the QuickTime-Users mailing list how recent versions of QuickTime Player have made their interactive QuickTime projects oh so much better. Or ask the folks on Bruce Nazarian's site about how quickly Apple rolled out a fix for the still menu encoding bug in DVD Studio Pro.