Hi, had problems with play stopping after 10s or so, when the cutespotify was running in the background. Tried to uninstall and wipe cache following your instructions above.... seemed to have wiped a bit more than necessary!!! First I noticed that all the Android software was gone. Basically nothing worked. Luckily I was able to open the settings and return the phone to factory settings..and took a backup yesterday. Local back-ups were also wiped. If I turned the phone off there might have been difficulties to get it back up as some of the main parts of the sw was gone. Why this happened?