Yep, I can relate to this. I work in technology. I write code, among other things. I have demanding clients, and stuff not working can mean some serious earache. Of course, it's not the same setup - we here are consumers/hobbyists, not large corporations. However, management of expectations is critical to keeping people happy.

I take the liberty of assigning a very low value to any rant along the lines of "you know nothing of development!" prompted just by raising concerns & disappointment about late delivery or other issues which affect the product user. Stuff is late now and again - it happens - but it is certainly a valid reason for a client to be disappointed, doubly so if communication is poor.


Yep, I feel that too, but I also still have faith, and my buyer's remorse is far outweighed by my excitement (still) at what we have already and what the future could hold.

Yes. We prefer to release croitical stuff on Wednesday night for Thursday morning - partly so there's time to address complaints before they fester over the weekend, and partly because Thursday is the traditional socialising (i.e. drinking) night in this marketplace (although I generally prefer to go home and sleep... unless someone else is paying for the beer ) so it's a chance to meet clients in a less formal environment to discuss issues, if that's something that would help.

Of course: Jolla's clients are hobbyists and mournful Finns, so this doesn't necessarily apply to them.

Ouch. I live in daily dread of dropping my too-damn-slippery Jolla. I think my ideal Other Half would have a big extra battery capability and a nice-feeling, grippy surface.

Seems we are in a similar position: I'm on the verge of going back to my N9, but I know I will be sad to stop using all the things I love about Sailfish...