(stating the obvious, but I no longer speak on Jolla's behalf at all, this is me, as a person, speaking)

There's plenty of other similar examples, too. Like some people having SIM issues: statement was, to contact care, and get it fixed. That statement came (externally) more or less as soon as people knew what the problem was, despite some claims that Jolla were ignoring the problem (no), or didn't want to talk about it (no), etc.

(This was, in my opinion, a pretty good turnaround time, given that it was around Christmas, soon after our initial launch when everyone was exhausted, and probably involved talking to people across continents to try get it resolved.. Complex things take time.)

Mini-rant: speaking as a (now ex-insider who has trouble detaching from things..), I get so frustrated seeing the obvious desire for improvement that some people in the community have about their various issues. I know I'm not alone in that basket: Jolla is full of very dedicated people, who all want to do the best that they can for each and every one of you.

But there are only so many hours in a day. You have to try your best & fix the most urgent things on the top of the pile, and hope that you get to it One Day.

I think that sometimes, this problem isn't readily visible outside the company, or is instead misinterpreted by some people as "they don't care/don't want to/hate us all/?", but take it from me: that really isn't the story at all.

And sure, you can say "but being small isn't an excuse", and no, of course it isn't. But it's the reality. And sometimes, reality isn't ideal.