I am not a Jolla employee, but the situation is quite easy to describe:

Have you got a problem with SIM holder?
Contact Jolla Care and send it for repair. Period.

I don't understand what should be discussed publicly about this issue. Are customers being rejected by Jolla Care? No. Therefore I see no advantage of public discussion over such issue.

Have in mind that other companies also don't usually publicize these issues. Only exceptions are when it poses a threat to the customer (faulty car breaks, exploding cell phone batteries) - then devices are called for repair and a statement is issued so people who own the faulty product are aware of the situation.

Do you think Jolla owner who's SIM card is not working is not aware of such issue? Of course he is, if he cannot call or send SMS. For those who are not facing any SIM issues, why would they need to know about such problem?


Earlier you mentioned that I am comparing Jolla to larger companies and that startups should communicate more. I disagree - I think that it is fair to compare if Jolla wants to compete with big players and if anything, startups would deserve more tolerance, not less.