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Posts: 114 | Thanked: 37 times | Joined on Aug 2014
#113
Originally Posted by pycage View Post
Maybe I'm just lucky but I have a first batch phone (#289 sold) and the SIM card detector is working fine. I wouldn't call it broken by design.
Of course, when you produce electronics, some amount of it might fail undetected at the factory, and reach the end user. This is pretty normal for all electronics.
Just with the small amount of Jolla phones sold and many users actively talking about it on the net, this issue appears to be more widespread than with other electronics devices.
So if you happen to be among the small percentage of people to have faulty hardware, don't blame Jolla (or the factory), but ask for a replacement. You have warranty on the device.
Sure. But the point was: Jolla would have been, in my opinion, wise to acknowledge and share through this story. It would have won them tons of goodwill from the early adopter community. Jolla could win a lot of goodwill by being more open about many things, before people get annoyed by being ignored.

Like-any-other-company answers don't do that.
 

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