What do I expect? From Jolla I would expect nothing more than what happened. I have already pretty much resigned to the fact that Jolla is a pretty secretive company.

But what I think would have been beneficial for their image and the community participation? Why not giving an explanation. Even if one would understand that there were no real status updates, the fact that they finally say they know the root cause but do not elaborate at all, speaks volumes.

Yes, they chose to withhold the root cause for whatever reason. We can only speculate.

We don't need stories or fairytales, but starting with a simple, honest, transparent truth would be a good start. They likely had some inkling of the reason, some statuses they might have been able to share throughout the process to keep the waiting people a little happier, but most importantly they could have given an explanation in the end. I find that people respond to open status updates far better than silence or "we can't tell you anything" stuff.

And if you think this is just my illogical rambling, just look at those comments. People are not very happy about the lack of explanation and the fact that the case was locked mid-stream a couple of times, and it is hard to blame them. In the end it looks pretty silly how secretive the Jolla guy is there.