Something which is often neglected in discussions on this topic, particularly like this one, is that such a communication isn't just made to Jolla's happy and loyal customers who are technically savvy.

It's also made to the rest of the world (the media, those who don't understand technology, etc) who might make a mountain out of a molehill, and turn something like - let's say - "a few devices have a hardware issue which occasionally results in SIM disconnection" to "Jolla acknowledges fatal flaw in hardware design", which sends potential customers into panic.

The amount of miscommunication that already appears to crop up over the few things that are said does not give me much faith that communicating such issues in exhaustive detail would result in a better situation for anyone on the inside of the company.

I can say that I sort of see your point in that I like knowing the details behind issues (I'm a software geek, go figure), but I've also (repeatedly) seen the trainwreck that comes when even a small misinterpretation happens or the situation later changes plans etc.