Thread: Discussing JollaOy strategy
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JulmaHerra is offline JulmaHerra
2014-08-27 , 20:49
Posts: 285 | Thanked: 1,900 times | Joined on Feb 2010
#170
Originally Posted by pango View Post
Without knowing what the explanation is, it is hard to say. I have certainly witnessed (out in the world in general) warranty repairs that didn't help at all, in which case knowing beforehand might be useful.
It's pretty easy to say: If it was just a software glitch, it would have been sorted out with an update. Hardware issues are sorted out via warranty repair and there is 0 possibility that SIM-card slot could be tampered by user without voiding warranty.

Anyway, I think from a PR perspective - in this early adopter, community stage - respecting the community enough by giving them an honest, solid reason when something like this happens just smacks of good policy to me. The secrecy in that TJC thread doesn't sit too well with that.
Solid reason is that there was something wrong with hardware that can only be sorted out in warranty repair. From PR perspective, it's really a lousy advise to suggest shouting out loud every single glitch someone has encountered with devices if only solution is to send the device for repair. W00t already explained why, so I'm not going to repeat that again.
 

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