maemo.org - Talk - View Single Post - Discussing JollaOy strategy

pango	2014-08-27 , 20:55
Posts: 114 \| Thanked: 37 times \| Joined on Aug 2014	#172

Originally Posted by JulmaHerra

It's pretty easy to say: If it was just a software glitch, it would have been sorted out with an update. Hardware issues are sorted out via warranty repair and there is 0 possibility that SIM-card slot could be tampered by user without voiding warranty.

Companies do it all the time, though, provide information on what will be swapped out in such an event. And in the case of the SIM holder, many people had their tricks to keep it running, knowing what the official fix could have helped them decide if they need help or not.

Plus, still, there is the question of respecting your customer enough to be frank with them - and the benefit of mutual respect that doing that consistently will entail. Being open with your customer is good policy.

Originally Posted by JulmaHerra

Solid reason is that there was something wrong with hardware that can only be sorted out in warranty repair. From PR perspective, it's really a lousy advise to suggest shouting out loud every single glitch someone has encountered with devices if only solution is to send the device for repair. W00t already explained why, so I'm not going to repeat that again.

Sure, I get your opinion(s). I just don't agree with them.

Asking people to send them in was all good and well. Circling around the explanation was unnecessarily secretive and harmful to Jolla's image is my opinion.

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