But let's not ponder in vain, let's ask: Philippe, you said I had missed the answer perhaps. Can you offer now an explanation to the SIM card holder root cause as it seems no explanation has been offered before? Did we just miss the answer?

Here is the TJC thread on the SIM card holder: https://together.jolla.com/question/...e-lost-easily/

And if it is still unclear to Philippe what kind of interactions I would like to see improved, here is a second example. The Jolla pre-orders thread, where Jolla the company stayed mostly silent and cybette offers plenty of platitudes, but no real info. The background to this story was that pre-orders weren't really even shipping in volume when external sales started - Jolla only acknowledged this once the external sales started, before that it was silence or platitudes (and after, even though the orders took a long time to fulfill, it was still just silence/platitudes/jokes):

http://talk.maemo.org/showpost.php?p...&postcount=274
http://talk.maemo.org/showpost.php?p...&postcount=486

The "we're sticking stamps on your packages right now" is especially cringeworthy as it simply wasn't true, but it probably isn't cybette's fault that the official channels remained silent and no info was authorized to be released. cybette probably did what she personally could. So there was the usual joking and Twitter photo of a van instead of any real info in that thread and in Jolla social media channels during that time. I guess to this date we still don't know what went wrong in the shipping process, but even that's beside the point, again I'm confident that the early adopter community would have appreciated better information at the time to help the wait along. For some reason Jolla chose to keep to the platitudes, when clearly someone in charge could have easily made some updates on the matter.

We "love" you and you "rock", but we won't respect you enough to be at all transparent, isn't really a good message to start the community relationship with. I'm certain it wouldn't have hurt Jolla at all to provide some level of real status updates on the pre-order process, especially when the glitch came along and a real danger of the pre-order order slipping started rearing its head. They chose to stay silent. It is puzzling why they do that, it must be that someone high-up has a view on what their image should be and keeping issues hidden is relevant to that view. I mean, no harm to an start-up would come from opening up an early adopter pre-order delivery process, much less so than we could think could come from a SIM card holder recall related info. Yet it happened.

Even though in the latter link Jolla expressed a wish to improve comms, the same thing happened again with the SIM card holder. No real updates, silence about the stuff that could help people understand and bear it out. It happened again in the early response to the fk_lx vs. thp debacle, allowing it to escalate beyond control. And I think it has happened overall in Jolla's response to some of their changes in plans or strategy, e.g. related to markets or be it open-sourcing components, which have raised critical voices within the community. There seems to be a tendency to swipe things under the carpet comms-wise and hope they'll just go away on their own, but that's not transparency and that is no way to build trust. Maybe it is just me, but I see plenty of people loosing faith in Jolla and I think more openness, more transparency would be a good way to start weaning those people back. People love to feel they are part of something, but being part requires give and take - not keeping out.

So, here is jalyst's great suggestion on how Jolla could improve comms: http://talk.maemo.org/showpost.php?p...1&postcount=29 More brutal honesty and info, less social media fluff.