There, again. Each time they are "open" and "transparent", you don't believe them and claim they're lying. Why should they bother talking to people like you after making these experiences?

Cybette's posting must have been true because I received my phone only a few days afterwards. Plus Stefano explained that they had a major database issue that caused all the delays and other so-called issues around the process. (While I would call it an issue if delivery doesn't start in the exact order of order entry.)

You can still choose not to believe any of this. You can choose to assume they had all their phones packaged, stamped and piled up in Marc Dillons backyard and just deciced not to deliver them to make their own customers as unhappy as they can. In your mind, you probably see them all cheerful and relaxed, drinking champagne, laughing and making fun of the dumb customers who still wait for their phones.

Both explanations are possible, the database corruption and the champagne scene. Which one you think was true is your choice.