Of course everyone is allowed to make mistakes. Problem is that Jolla usually compulsively hides them under the carpet and rarely ever apologizes. Read about the Enron analogy.

If the simcard holder problem was affecting some batch of devices then there was simcard holder problem, you cannot deny this, even if most of devices (but we actually don't know how much) haven't been affected. With cars it's also not that a problem affects all models or all batches of them.

PS. Regarding poll, it's funny that Jolla employees like Philippe also take part in it. Of course they will vote that in Jolla everything is ok and Jolla is transparent. It's not transparent, till this day we haven't heard why Thomas Perl was trying to exclude someone from Jolla community members event and why he was preventing a community member from contributing to Python support in Sailfish and discriminating a person, cutting him from areas he monopolized. Sad truth is that the reasons for his actions were purely personal and it's completely not professional to pull private prejudices to company or company related activities area.