Somehow seems I am still misunderstanding you as I can't figure out what you want. As asked before, please give a concrete example (the contents can be entirely fictional of course).

Ok I am stumped. So you get the info we are looking into it and will avise once we found the cause. What else can we say? And once the cause found you get the info needed to get it solved. So you do ask for the minute details... You just contradicted yourself.

It is not a contradiction. If there was a sim card holder problem it would be systematic. What happened was that somewhere in the chain there had been some bad QA and as in any production some devices/components are faulty due to manufacturing mistakes. That is why there is warranty and why they are warranty cases. If there was a problem, like bad design or so that would have been a problem. Of course for a single person recieving a device with a faulty component that causes malfunctions is a problem. And I worded it badly, it was not a batch of phones, but rather a batch of phones with an abnormally high amount of specific faulty component.

And this discussion about semantics and understanding points out why it might have been a good idea not to say anything.

There have been changes luckily. But at the time everything was so chaotic that it took a while before people got their mind made up about what to say and how. And it took too long indeed.

But I would say Jolla is pretty transparent, and apart from not having time to answer all questions. Or having to balance things with commercial interests (it's a company after all). I do not understand what more you would like. If we can help we usually do. Like here: https://together.jolla.com/question/...-mode-chooser/
Where else do you get that kind of service?

But we are not all knowing beings and we cannot just decide on our own what is best for Jolla. It's a team and a team effort.

Regarding your list:

* I think the pre-orders has been spitted out enough and Jolla/sailors have admitted communication could have been better. But that is the past and cannot be changed

* Sim holder. As just explained, an extra visible excess of warranty cases, over-dramatized and exagerrated by certain individuals

* Neglecting co-operation with open source community... Can you give any examples where we have not done that? We cannot give into all frivolities either. It is not because some people want a bugzilla we should give it. Other people wanted a forum and so on... We submit lots of our patches upstream, they do stay not in our trees and people don't have to go pick them out of the sources. I mean we even fix bug reports out in the open if that applies. There are occasional hiccups and some people don't always get what they want (and can be very vocal about that) but we also have limited resources and things that give us legal headaches (like the QC binaries). But I don't think we are neglecting it.

* Silica open sourcing. Well yes that has been mentioned, but due to lots of overworked people and a host of other things it has not happened yet. And unlike people think it is not as simple as slapping a license on it and put it in a public place. It's unfortunate it has not been realized yet, but slapping a date on it and making another promise without knowing if we can make that date is not going to help anybody. But then again some people will not accept "as soon as we can" as a valid answer.

Also I would ask you to do your research and actually make up your own mind. Especially not basing it on the coloured viewpoints of a person with a vendetta.