I think I have provided examples on this thread, but just a quick look more at the SIM card update from Jolla:

"After investigating this thoroughly we have been able to isolate the root cause.

Should you encounter any SIM related issues, please submit a request to Care and they will help you."

Here's a bit more transparent version:

"After investigating this thoroughly we have been able to isolate the root cause. Turns out there is small amount of left flanges missing from an early Jolla batch. In such a case, we'll install a left flange at no cost as part of warranty service.

Should you encounter any SIM related issues, please submit a request to Care and they will help you."

It really doesn't have to be very elaborate to be a lot more transparent. During the pre-order deliveries, quick progress note or few, with actual info on the progress, would have been more than enough too.

You could explain what the cause is, no need to go into the minute details. You know, there are options between no explanation and minute details. No? This is not your average consumer product, this is an early adopter, enthusiast product. People care about such things. And some info during the wait for a solution can help with the wait. I'd hardly consider a rough explanation of the operation the phone will undergo for a fix as minute details.

Looking at that TJC thread, giving some explanation seems to just common courtesy too. These people had been raising an important issue, why not respect them with an answer when they asked so many times?

Well, it was - and still isn't - my intent to imply a systematic SIM card holder problem. But I must admit, the silence seemed damning, as if there might be a huge problem to be silenced. That's what silence does. It gets filled with doubts and speculation. Like I said, I think it would be in Jolla's benefit - and that of the community - to increase transparency.

If you want to see it that way. In reality, what I'm asking for is neither unreasonable, nor unprecedented.

I am happy to hear there have been changes.

I have no personal issues with Sailfish development style. I think Jolla is also doing many things right there. That's it too, seems like on a software engineer level Jolla is working pretty solidly, it is the corp comms, strategic moves and phone business part that has been lacking transparency and openness.

And my experience is that there is a culture of silence, instead of a culture of transparency, in there (in the areas mentioned above). That is the external perception. Just letting you know. And by that I mean beyond what I'd reasonably expect as business secrets. I don't expect all being out in the open for a business, of course.

You mean fk_rx's list?

You can improve current communications. That would be the best way to show things have changed. Besides, I think you are about the first sailor I remember going into such detail and critical look on the matter in public. That's refreshing. Keep it up, smells like transparency. Import it to your work place too.

Perhaps the scale was minimal, but I still think the TJC thread getting some explanation would have made Jolla look better than what it now did. The point wasn't about a broken SIM holder in some phones (understandable, although unfortunate), it was about how to handle the complaint in the best way possible. I offered my views.

I guess you are referring to fk_lx's list, but I don't recall personally commenting on the FOSS aspect. I think Jolla's participation in FOSS projects is OK, although there have been surprising limitations actually making Jolla one of the less open source solutions on the market. But as I'm not personally very big on FOSS anyway, I don't mind that as much as some. I would like Jolla to be honest, frank and upfront about such things though, so improved comms and added transparency over these is always welcome.

Others are more qualified than myself to comment on stuff like Silica, but I think one reason again is the lack of transparency in the comms department. You need to realize that you are probably one of the bigger contributors from Jolla, regarding these tough issues, in months if ever in this thread. Keep this rate up and you'd be pretty darn near as a company to what I'd call transparent enough.

I base very little of my opinion's on fk_lx's vendetta. But in reverse, I would suggest that you - and others at and around Jolla - also stop ignoring fk_lx's view point because of his vendetta. The vengeful stuff is easy enough to tell apart. There are good points also in his posts, do take heart.

Like I said, I want Jolla to succeed. Lately I haven't been feeling the love.