Of course, but it seems common courtesy to tell what is being done to it. Maybe they did in a repair report, but then if so, why not just tell it to those many who asked - isn't TJC for those kinds of interactions. The secrecy seems unnecessary and impolite.

Also, information is important to know whether or not the issue will be fixed for good, or perhaps mended for the time being. Sometimes companies use warranty service to do something to the device, even before a real solution is available (resulting in several visits to the shop). It would be useful for the discerning customer to know more about the likelihood of getting it fixed at that time or perhaps waiting a little longer.

Of course the line has to be drawn somewhere and not all can be pleased. I'm offering the opinion that the line should be drawn a little more towards the transparent. Frankly, quite often it is a common sense thing, really. Reading the TJC thread on the SIM card holder, I do feel the common sense thing would have been to explain something to those who had been waiting for the resolution.

If for example you have been waiting for a delayed flight at the airport, airlines do tell you what was fixed in the plane or why it was delayed, even though you do nothing with that information - certainly much less than you could do with a SIM card holder issue where at least you can stuff some cardboard in there or something. It is common courtesy, it is common sense and it is the right thing to do.

Not explaining anything just leaves a very odd taste in the mouth. But kudos to Philippe for finally offering some information on this.

I agree that they can do better. But the SIM card holder example matters exactly because of that. Clearly, for whatever reason, it was an exercise in controlling the information passed out - and that's an area where, in general, I feel Jolla would do themselves a favor by loosening the strings somewhat. It is just example out of several, as has been discussed in the thread. I think some added transparency and "brutal honesty" (as jalyst put it) would resonate better with a larger group of people in this early adopter phase.