No it doesn't.

I had problems with my Nexus 5 recently, I sent it into the shop and they sent the device back refusing to fix it as they said it had water damage (it most certainly did not!). No diagnosis was given - the only option I was given was to refurbish the phone, but that would cost £180!

Same thing happened with Nokia. We all know about the infamous USB port failure issue that plagued the N900/E7. Well, when my N900 packed in, I was forced to accept an E7 and given no choice or reason why. My E7 then failed 1 month after the warranty expired, I went to Nokia care and they told me to piss off.

My experience with Jolla on the otherhand has been very good. While I haven't had a hardware issue, I did have the annoying battery drain issue. I complained (as did others) and it was fixed very quickly. The other issue I had was with Android apps crashing/failing to work, I complained again and the issue while not completely fixed, was certainly improved upon.

My only issue now is with the native browser, which simply isn't as good as Chrome for Android. If that can be improved, then I will have pretty much the device I want.

Overall though, I am happy with the support that Jolla are providing. Compared to other device manufacturers I have purchased from, I have to say it's some of the best support I have had.