I have offered examples in previous posts, but explained that those experiences are from specific unrelated fields. What I brought in this time is, I guess, the closest comparable operation to Jolla in the world: Fairphone.

And you ignore their exceptional transparency by quickly reading one thread of comments. I guess that really shows how futile it is to offer any examples from the real world, so it is always about shades, not some black/white scenario where either everyone is happy or nobody is.

There are people who are not happy about delays. But is the quality of transparency miles better than that of Jolla? Yes, it is. We can see them doing something many said here is impossible. That's awesome transparency compared to Jolla. Relative to Jolla, that communication is clear as day, if you think back to the TMO thread here on Jolla pre-orders.

Jolla simply had nothing comparable, to the transparency Fairphone are offering. And I see a different image emerging in those comments, I see people turning around in their reactions, appreciating the information. In the long term, I believe that helps their community and thus their business.

As I've maintained all along, it is my opinion.

I have no idea what your point is there.

Of course. But are you really suggesting a person waiting with transparent information is the same as person waiting without? I'm saying there is definitely a difference given two groups of waiting people, one who was kept informed and another that was not, when looking at overall statistics later on. I'll bet you the informed group is overall more happy.

My example only sucked if you haphazardly skimmed the case (which I guess would happen with any example I might provide in detail) and considered customer happiness an on/off issue.