Well, we are all having a conversation (I hope). We have our views, they are not absolute truths and large portions of them are opinions. Neither of us, of course, can know what some strategy we promote might mean for Jolla in particular for certain - past can not predict the future, although it can of course give guidance.

As for transparency working for Fairphone, I still think you are viewing in excessively as an on/off thing, whereas I am promoting it on a scale. Both have similar issues, similar reactions, but I think Fairphone is both doing better for their customers and also reaping benefits from that. I think transparency overall can be very beneficial to business, especially when that business is at a stage that relies on early adopters and a community.

So, my view is that through added transparency, Fairphone is handling their order situation better - community perception wise - than Jolla who lacked transparency in their delivery process. I think Jolla should take a long hard look at how Fairphone is doing this and making similar adjustments. That is my opinion. Of course to prove either way a success or failure of either approach, it will take the long shadow of history and we're not there yet.

Perhaps, but then I'm arguing the fk_lx incident would never have escalated to the level it did, had there been more transparency, more open discussion, brutal honesty, earlier on, from not only fk_lx but also Jolla and thp. I can't prove it, but I i do think that is very possible. That is my opinion.

I think the Fairphone example, anyway, is interesting because of the direct comparisons to Jolla. Transparency will not make or break either business (it will be bigger forces that do that), but it will be interesting to see how the completely different approaches to community play out.

I'm preferring the Fairphone transparency and my opinion is that it will show in increased customer/community satisfaction. I gather you are saying it won't make any real difference - I can respect your different opinion.

Why you thought name-calling would be necessary or justified is beyond me. That is harder to respect.