No, but you did say that "more transparency" would result in better response, easing the pain and feeling better in every way. Obviously it doesn't work like that. If someone doesn't get what he wants, bitching is not reduced with any amount of transparency (quite the opposite, it might only add more fuel to the fire). It may be reduced by fulfilling the original request of having a working product as promised and if such thing is not met, bitching will be there no matter what you do. It's also because some people really like bitching.

I appreciated getting those phones to customers as fast as they could with no unnecessary hindrance on top of every other problem they were facing (yes, I was one of The First Ones waiting). But of course it's just me... maybe someone else would have traded little chit chat for couple of weeks delay on already late deliveries...