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Posts: 114 | Thanked: 37 times | Joined on Aug 2014
#328
Originally Posted by JulmaHerra View Post
No, but you did say that "more transparency" would result in better response, easing the pain and feeling better in every way. Obviously it doesn't work like that. If someone doesn't get what he wants, bitching is not reduced with any amount of transparency (quite the opposite, it might only add more fuel to the fire). It may be reduced by fulfilling the original request of having a working product as promised and if such thing is not met, bitching will be there no matter what you do. It's also because some people really like bitching.
I disagree, though, if that wasn't clear. I think added transparency lessens bitching. It eases pain, but of course not all of the pain. There is a balance to be struck and I don't think Jolla is striking the balance. It looks to me Fairphone is making a good effort. In the long term, of course, this and other things will determine how well or badly history will view these enterprises.

Transparency will not make or break either company, but I think it is something I believe an early adopter community will appreciate and that's the reward for the company as well.

Hence I'm recommending it for Jolla. I see some of you guys are wildly opposed to Jolla being transparent, for whatever reason. Maybe they should take away that value poster away from the wall and replace it with "Secrecy".

No? Just a bit of lighthearted banter there.

Originally Posted by JulmaHerra View Post
I appreciated getting those phones to customers as fast as they could with no unnecessary hindrance on top of every other problem they were facing (yes, I was one of The First Ones waiting). But of course it's just me... maybe someone else would have traded little chit chat for couple of weeks delay on already late deliveries...
That is such a false argument, though. Who said Jolla making a few updates would have delayed the phones? Vewry likely the people handling the deliveries were completely separate from those who would have and could have made updates on the status. And I'm pretty sure the latter group already kept in touch with the delivery people to know where things stood, anyway, even without communicating anything to the outside.

I doubt a community better informed would have delayed Jolla deliveries at all, let alone any arbitrary "a couple of weeks" you seem to have pulled from a hat to give your argument some artificial clout. They already had the likes of cybette posting here chitchat, instead what they could have done is have such people post here real information instead of that chitchat.

It doesn't seem to be an impossible task for Fairphone.