i,

It appears that you are using an unauthorized application of WhatsApp. Unauthorized applications are not supported; they contain source code which WhatsApp can not guarantee as safe. Your private information is potentially being passed to 3rd parties. In addition, these may not function correctly and may cease to work at any given time.

Please uninstall your application and install an authorized version from:

www.whatsapp.com/download

Please also note that you must be using WhatsApp on a smartphone. Non-telephony devices including tablets are not supported.

After installing the authorized version, please contact support again with a screenshot from inside the app. Responses to this email will not be read.

Best

WhatsApp Support Team

Interested in translating for us? Please visit our website.

Take a look at our FAQ.