This doesnt help your bad customer service. People should know that once something happens with your Jolla phone its expensive as hell. Its no revolution in service even you are from Finland. You make my love for Jolla very hard. My Jolla phone have a broken glas, but you want me to pay 450,- Euro to send and fix it which is done by an external company? AND YOU do not allow for me to use royal mail to send it. You demand me to use a expensive private sending company! And when you tell me to send this to your customer service. You just close the ticket! Ive never ever experienced such service! I have way better service from BlackBerry even they are not sold in Norway! Or LG which have brilliant service. None of them requires me to send them the device back with expensive DHL company. You do that and you make me write this. If you want to be serious and innovative. To make your customers so mad at you.. is that what you want? 2014 was a year you can forget. 2015 you could make up for those which have got a bad customer service. You should give something back! Please!